• Refund Policy

  The user of the service has the right to use the service from BounceCast, according to the chosen service plan, either Free Plan or a paid monthly or annual Subscription.  In addition, the user has the right to cancel the monthly or annual subscription plan freely. The billing cycle will be disrupted upon cancellation of the service during the target month.  A cancelled plan will run fully functional until the end of the billing period. All payments to BounceCast are non-refundable, and noFew readers

• How do I change my account email address?

  It’s not currently possible to change the email address directly via the user account. If you wish to change it anyway, please contact the customer support via BounceCast in-app chat or at feedback@cloudbounce.comFew readers

• How do I reset my password?

  Sign into your account at https://bouncecast.app/. Open the dropdown menu from the upper right hand corner and select “Profile settings” tab. Click the “Change password” link to update your password by inputting your current and new password. Then finish by clicking the “Update password” button.Few readers

• Can I switch directly between subscription plans (e.g. from Monthly to Annual)?

  Yes! But, you can only upgrade from Monthly to the Annual plan, not vice versa. If you want to downgrade, you will first need to cancel the Annual plan, and then re-subscribe to the Monthly plan. It’s possible to signup with multiple emails and purchase multiple plans should you wish to do so (perfect for studios, agencies and larger production companies).Few readers

• Do you offer live chat support?

  Yes, you can reach BounceCast support via the in-app live chat by signing into your user account. The chat window will open from the lower right hand corner. Feel free to ask us anything or share your feedback. Before contacting our support, please read through our FAQ articles to find answers to the most common questions.Few readers

• Where do I find my receipt?

  Once you purchase a paid monthly or annual subscription plan from BounceCast, a receipt of your latest transaction containing all relevant information will be delivered to the same email address you used to sign up to the service. Please note that BounceCast doesn’t provide any other form of receipts or invoices after the purchase.Few readers

• How long does it take to get a refund?

  BounceCast doesn’t make refunds under normal circumstances (please refer to our Refund Policy section). However, should an exception for a refund arise the transaction will go through the typical settlement process after which the funds are sent back to the customer’s bank account / payment method. A small delay in bank deposit might occur (typically 1-2 days).Few readers

• What are the accepted payment methods?

  BounceCast uses Braintree for payments processing. We accept PayPal and international credit cards from the following card issuers: Mastercard, Visa, American Express, Discover and Maestro. If you have any issues with the payment, please contact the customer support via BounceCast in-app chat or at feedback@cloudbounce.com.Few readers